The Journal has an author-friendly Complaints policy which ensures that an author’s work is not rejected unduly and that an author is given every possible chance to get a complaint resolved.

Part A: Appeal against Editorial Decisions

If the author does not agree with the Editorial decision he/she has the freedom to make an appeal against the decision by submitting an appeal letter to the Editor-in-Chief/Managing Editor, stating clearly the grounds on which the appeal is made. If the appeal is justified then the Editor-in-Chief/Managing Editormay send the manuscript for a fresh review or allow the author to rework on the manuscript. In either case the final decision to accept the manuscript still remains with the Editor-in-Chief/Managing Editor.

Part B: Editorial Matters:

For complaints related to policies, procedures, editorial content and actions of the editorial staff

Any complaint related to the Policies, Procedures, editorial content and relevant actions can be made by email to the journal (visit “contact” of the journal webpage).

Plagiarism related issues

The complain related to plagiarism over the published paper can be made to the respective author who have plagiarized or can contact the journal for any necessary action. The journal will communicate to the respective author for explanation and to resolve the issue. The manuscript would be suitably replaced with rectified plagiarism error and an erratum will be acknowledged or the manuscript would be retracted or any suitable and justifiable decision would be taken.

Complaint Resolution

Necessary steps and efforts would be taken to resolve the complain as early as possible. In certain cases, delay may happen due to need of reply from organisation or similar parties. But the necessary steps would be taken and update would be sent to the complainant as often as possible as it needs.

Part C: Non-Editorial Matters

Complaints related to Non-editorial matters can be made by sending an email to the managing editorand based on the nature of the complain the resolution process would be initiated.

Complaint Resolution

The Journal ensures prompt response to the complaints. Every measure will be taken to resolve complaints. Unless there is a delay involving a third party, the Journal takes efforts to resolve complaints as early as possible.

Please refer

COPE Council.COPE Guidelines: A Short Guide to Ethical Editing for New Editors.May 2019
DOI:https://doi.org/10.24318/cope.2019.1.8