Comprehensive study of out patient deparment services in madanapalle area

Abstract

Various dimensions of patient satisfaction have been identified, from medical care to interpersonal communication. Well-recognized criteria include responsiveness, communication, attitude, clinical skill, comforting skill, amenities, food services, etc. Patient satisfaction with the healthcare services largely determines their compliance with the treatment and thus contributes to the positive influence on health. This study was therefore undertaken with the aim to find out the level of patient satisfaction related to different parameters. It de-notes the extent to which general health care needs of the patient are met to their requirements. The most important reason to conduct patient satisfaction surveys is that they provide the ability to identify and resolve potential problems before they become serious. This study was designed to assess the patient satisfaction regarding the services provided in out-patient department. The respondents were satisfied with the availability of services, waiting time, professional care provided by consultant in OPD, behavior of consultant, nurse’s and paramedical staff’s. They were unsatisfied with toilet and drinking water facility present in OPD, approach to pharmacist, understanding illness after consultation with doctor and difficulty in telling private thing with doctor. So it is recommended that as OPD services are an important part of health care services in hospital, they need to be improve with special emphasis on improving facilities.